If your SRD (Social Relief of Distress) / R370 grant status on srd.sassa.gov.za shows I’m not referred (or a variation like not referred for status check), it can be confusing.
Below is a detailed guide explaining what this likely means, possible reasons, and what you should do, all in simple language to solve your problem.
Not Referred Mean in SRD / R370 Grant Status
When your status says Not Referred, it usually means that your application has not been escalated or flagged for further verification. In other words:
- Your application is probably still being processed normally.
- It hasn’t been sent (referred) to additional departments or review units.
- It doesn’t necessarily mean approval or rejection, just that extra scrutiny hasn’t been triggered yet.
This is different from other statuses like Referred, Declined, or Approval. For example, Referred often means your application is flagged for extra checks (sometimes fraud checks or identity verification).
Solutions for SRD R370 Grant Not Referred Status
If your SASSA SRD R370 grant status shows Not Referred, here are the practical solutions you can follow to solve this issue:
1. Double-Check Your Application Details
- Log in to srd.sassa.gov.za using your ID and mobile number.
- Make sure your banking details, contact number, and ID number are correct.
- If your details are incorrect, update them immediately because wrong info may delay approval.
Solution: Submit updated information under the Change Banking Details or Update Personal Details section.
2. Monitor Status Frequently
- Sometimes the system takes a few days to refresh.
- Log in daily or weekly to check if the status has changed from Not Referred to Pending / Approved.
Solution: Don’t panic if it stays the same for a while. Many users only see changes after SASSA finishes monthly verification.
3. Submit Supporting Documents (If Requested)
If SASSA later flags your application, you might be asked for proof like:
- ID copy
- Proof of residence
- Bank statement
- Affidavit (for certain cases)
Solution: Keep these documents ready in case the status moves to Referred or Pending Review.
4. Use Alternative Status-Checking Methods
If the website seems stuck, try other ways:
- WhatsApp: Send status to 082 046 8553.
- Moya App: Check status directly on the app without using data.
- Call Centre: Dial 0800 60 10 11 for updates.
Solution: Cross-check on at least two platforms to confirm the latest update.
5. Be Patient, Processing Takes Time
- SASSA usually takes 60-90 days to process SRD grant applications.
- Not Referred could simply mean you are still in the normal queue and nothing is wrong.
Solution: Wait for SASSA to complete the monthly verification cycle before worrying about delays.
6. Lodge an Appeal if Application is Declined Later
If your status later changes from Not Referred → Declined, you still have rights.
- Go to the SRD Appeals Portal: srd.dsd.gov.za/appeals
- File your appeal within 90 days of rejection.
- Provide supporting evidence (bank statements, proof of unemployment, etc.).
Solution: Don’t give up, many applicants get approved on appeal.
Solutions At A Glance
| Step | What to Do | Why It Helps |
|---|---|---|
| 1 | Verify details on SASSA SRD portal | Avoid rejection due to incorrect info |
| 2 | Check status often | Stay updated with processing |
| 3 | Keep documents ready | Speed up resolution if flagged |
| 4 | Use WhatsApp / Moya app | Confirm if website is delayed |
| 5 | Wait for SASSA cycle | Normal processing can take months |
| 6 | Appeal if declined | Another chance to get approved |
If your SRD R370 grant shows Not Referred, don’t panic, it’s not negative. It means your application is still in process and hasn’t been flagged. Just keep your details correct, monitor status regularly, and be prepared with documents.
Why Your Status Shows Not Referred
Several reasons could lead to this status. Here are the common ones:
- Standard Processing Phase: Your application is just going through the usual steps and hasn’t hit any red flags.
- No Inconsistencies Detected: The details you provided, your name, ID number, banking info, passed initial checks, so there’s no need for referral.
- Pending Verification: Even though your application hasn’t been referred, SASSA may still be verifying identity, banking, or other data behind the scenes.
- System Lag / Update Delay: The system might not yet have updated your status. Sometimes delays happen in showing changes.
- Incomplete Information Doesn’t Yet Trigger Referral: Some missing or mismatched information might not immediately escalate your application, the system may wait or require human review first.
What You Should Do When You See Not Referred
Even though the status is not alarming, it’s wise to act proactively:
- Check Regularly, revisit srd.sassa.gov.za or your preferred channel (WhatsApp, SMS, Moya app) to see when status changes.
- Verify Your Details, Make sure your ID number, phone, bank account, and personal data are correct and up to date.
- Prepare Documentation, Keep medical records, proof of residence, banking statements handy just in case SASSA requests them.
- Be Patient, Many applications take time. SASSA usually processes SRD applications in 60 to 90 days under normal conditions.
- Appeal If Needed, If your application is later declined, you have the right to appeal via SASSA’s appeals portal.
Related Statuses & What They Mean
To give you a clearer view, here are some status types you may also encounter:
| Status | Meaning / Action |
|---|---|
| Referred | Application is flagged for extra checks (identity, fraud, etc.). |
| Approved | Your application passed all checks and is accepted |
| Declined / Failed | Rejection due to ineligibility or mismatched info |
| Pending | Application is still under review, no final decision yet |
| Identity Verification Failed | Your ID info wasn’t matched with Home Affairs records, you may need to appeal or correct it |
Seeing Not Referred doesn’t mean your SRD R370 grant is lost or denied, it simply means your application hasn’t been flagged for extra review. Stay calm. Continue checking your status, ensure your details are correct, and be ready with documents when SASSA asks. If you run into any confusing or concerning changes, reach out to SASSA via helpline or appeal channels.
