Lost your SASSA phone number or had it stolen? Don’t worry! SASSA makes it simple to update your cell number, if you have lost for your SRD grant. You can do it both online or by calling the SASSA helpline.
To receive payment notifications and other related updates it’s essential to keep active and updated your cell phone number details to avoid interruptions to receive your SRD grant payments.
This guide will help you by explaining both online and offline methods for this. Let’s see how you can do it easily!
How to Change Your SRD Phone Number (Step-by-Step Guide)
SASSA offers two easy methods to update your phone number:
- Online through the SASSA portal
- Offline by contacting the helpline
Below is the detailed expansion of both options for you, so that you can choose the one that you prefer best for you.
1. Update Your SASSA Phone Number Online
You can easily change your phone number through the official SASSA website. Here’s how:
Step 1: Visit the SASSA Contact Update Page
Go to SASSA’s official website.
Step 2: Enter Your Details
Input your 13-digit South African ID number and application ID. (Read below if you have lost your ID to recover it)
Step 3: Submit the Form
Check your details for accuracy and hit “submit.”
Step 4: Verify Your New Contact Details
You’ll be redirected to verify your email address and new phone number. Enter the details and click “submit.”
Step 5: State Your Reason for Updating
Select why you’re changing your phone number. Common reasons include:
- Lost or stolen phone
- No access to the old number used for registration
- Other valid reasons
Step 6: Confirm with an OTP
You’ll get an OTP on your new number. Enter the code to finalize the update.
Once completed, SASSA will send a confirmation, and all future updates will go to your new phone number.
2. Update Your Phone Number via SASSA Helpline
If you want to do it via offline method? Call the SASSA helpline number at 0800 60 10 11 and follow the steps below:
- Call the helpline and request to update your phone number.
- Provide your South African ID number and old phone number for verification.
- Answer any identity-related questions from the representative.
- Once verified, they’ll process your request.
Your phone number will be updated within a few days, and you’ll receive a confirmation.
Lost Your Application ID? Here’s How to Retrieve It
The application ID is a 6-digit code linked to your SRD grant. If you’ve misplaced it, follow these steps:
- Visit the SASSA status check page.
- Enter your South African ID number and the old phone number you used during registration.
- Click “submit” to view your application ID.
Once you have it, you can proceed to update your phone number.
Why You Need to Update Your Phone Number
Here are some common reasons for updating your SASSA phone number:
- Your phone was lost or stolen.
- You switched SIM cards but need updates on your old number.
- You entered the wrong number when applying.
- You used someone else’s phone number to apply and no longer have access to it.
Regardless of the reason, updating your details ensures you don’t miss grant notifications or payments.
Tips to Keep in Mind When Updating Your Contact Details
- Double-check your new phone number before submitting.
- Be honest about why you’re updating your number—SASSA may take action against false information.
- If you use cardless ATM withdrawals, ensure your number is RICA-registered for PIN codes.
- If the website has technical issues, wait and try again later.
- You can update your details only once in 24 hours.
Conclusion
Now you know how to update your SASSA SRD phone number online or offline—even if you’ve lost your application ID. Make sure to update your number as soon as possible to avoid disruptions in receiving grant updates.
If you have any problems, don’t hesitate to contact SASSA’s helpline. Keep your personal information secure and enjoy uninterrupted SRD grant communication!
FAQs
Q: Why is it important to update my SRD grant phone number?
A: So you don’t miss updates or payments.
Q: Can I change my phone number without an application ID?
A: Yes, you can retrieve your application ID online.
Q: What if I don’t have internet access?
A: You can call the SASSA helpline to update your phone number.
Q: What should I do if my phone number is RICA-unregistered?
A: You’ll need to register your number with RICA for ATM withdrawals.
Q: Can I retrieve a forgotten SASSA phone number?
A: Yes, follow the guide to recover your old number from SASSA’s website.
