If you have submitted an application under PM Surya Ghar: Muft Bijli Yojana but no longer want to continue with the rooftop solar installation, you may want to cancel the application. This can become especially relevant when an applicant has entered incorrect details, selected the wrong electricity connection, chosen a vendor by mistake, or simply decided not to install solar panels.
The PM Surya Ghar national portal is used for rooftop solar applications and subsidy-related processes. However, deleting an application permanently is not necessarily the same as withdrawing an application. Depending on the application stage, you may need to request cancellation through the portal, your DISCOM, or the official grievance mechanism.
Can You Cancel a PM Surya Ghar Application?
Yes, you can request cancellation or withdrawal if you no longer want to proceed with your PM Surya Ghar application.
However, applicants should first check the current application status.
This is because an application that is only submitted may be handled differently from one that has already moved through DISCOM approval, vendor selection, installation, inspection, net-metering or subsidy stages.
The official PM Surya Ghar application system allows applicants to track their application, while the government portal also provides a grievance mechanism for issues related to the rooftop solar process.
Before Cancelling, Check Your Application Status
Before requesting cancellation, log in to the official PM Surya Ghar portal and check the status of your application.
You should keep the following information ready:
- Application number
- Registered mobile number
- Consumer number
- Electricity connection details
- Applicant name
- Registered email address, if applicable
- Current application status
The national rooftop solar portal provides login facilities and application-related services through the PM Surya Ghar system.
How to Cancel PM Surya Ghar Application Online
At present, applicants should not assume that simply deleting their account or uninstalling the PM Surya Ghar mobile app will cancel an existing solar application.
Instead, follow these steps.
Step 1: Open the PM Surya Ghar Portal
Visit the official PM Surya Ghar website and access your application.
The government rooftop solar portal identifies PM Surya Ghar as the platform for installation of rooftop solar under the scheme.
Step 2: Log In to Your Account
Use your registered login credentials or the available login method associated with your application.
If you have forgotten your username or password, the official rooftop solar portal provides a Forgot Username / Password facility.
Step 3: Check the Application Status
After logging in, locate your PM Surya Ghar application and check its current status.
Look for options related to:
- Application details
- Application status
- Withdrawal
- Cancellation
- Request
- Grievance
- Query
The exact options displayed can vary according to the application stage and portal workflow.
Step 4: Look for a Cancellation or Withdrawal Option
If your application dashboard provides a cancellation or withdrawal facility, use that option and follow the instructions displayed on the portal.
If no cancellation button is available, do not submit a duplicate application simply because you want to cancel the first one.
Instead, use the official support or grievance process.
What If There Is No Delete or Cancel Button?
This is one of the most common problems applicants may face.
If you cannot find a Delete Application, Cancel Application, or Withdraw Application button, you should raise a request through the official grievance mechanism or contact the appropriate authority handling your application.
The official PM Surya Ghar grievance page states that scheme-related queries can be raised through the National Portal and provides the official support channels for rooftop solar and portal-related issues.
For scheme-related support, the portal lists:
Email: rts-support[at]gov[dot]in
For portal-related technical problems, it lists:
Email: itsupport-mnre[at]nic[dot]in
Also Read: Account Verification Pending in PM Surya Ghar Bijli Yojana: Do it
How to Request Cancellation Through Grievance
If the cancellation option is unavailable, you can submit a grievance explaining that you want to withdraw your PM Surya Ghar application.
Your request should clearly mention:
- Your name
- Registered mobile number
- Application number
- Consumer number
- State and DISCOM
- Reason for cancellation
- Request to withdraw/cancel the application
For example, you may explain that you no longer want to proceed with rooftop solar installation or that the application was submitted with incorrect information.
Keep a copy or screenshot of your complaint/reference number for future follow-up.
What If the Application Is Already Approved?
If your application has already received approval or progressed to another stage, cancellation may require action from the concerned DISCOM or other authority handling the application.
In such cases, simply deleting the account or removing the mobile application from your phone will not necessarily cancel the application.
The national portal maintains DISCOM contact information, including contacts for grievance redressal.
Therefore, applicants should check their state/DISCOM details and contact the relevant authority if the online cancellation option is unavailable.
What If a Solar Vendor Has Already Been Selected?
If you have already selected a vendor, the situation can be different from a newly submitted application.
Before requesting cancellation, check whether:
- The vendor has accepted the application
- The installation has started
- Any payment has been made
- The system has already been installed
- Inspection has been completed
- Net-metering work has started
- Subsidy processing has begun
If work has already progressed, contact the concerned vendor and DISCOM as soon as possible and ask about the applicable withdrawal or cancellation procedure.
Do not assume that cancelling the online application automatically reverses work that has already been completed.
Also Read: PM Surya Ghar Vendor List: State-Wise PDF Download- Approved Vendors
Can I Delete My PM Surya Ghar Account?
Deleting an account and cancelling an application are two different things.
Removing the PM Surya Ghar application from your phone or uninstalling the official mobile app does not mean that an application submitted through the government portal has been cancelled.
The official mobile-app information says the app is used to apply for rooftop solar subsidies and track application status.
Therefore, if your objective is to stop an existing application, you should specifically request application withdrawal/cancellation, rather than merely deleting the app.
Can I Submit a New PM Surya Ghar Application After Cancellation?
If you cancel an application because of an incorrect detail, you may want to submit a fresh application later.
However, avoid creating multiple applications for the same electricity connection without first confirming the status of the earlier application.
If your old application is still active in the system, a duplicate application can potentially create confusion.
It is better to first confirm that the previous application has been withdrawn, cancelled or otherwise closed.
What If I Entered the Wrong Details?
If you submitted PM Surya Ghar application with incorrect information, cancellation may not always be the best first step.
Depending on the type of error, you may be able to get the issue corrected through the appropriate portal/DISCOM process.
Examples include:
- Incorrect consumer number
- Wrong electricity connection
- Incorrect applicant information
- Wrong mobile number
- Incorrect address
- Wrong bank details
- Incorrect solar-system information
For a minor mistake, contact the relevant support channel before submitting another application.
Also Read: Solar Rooftop updated online application to avail subsidy
PM Surya Ghar Cancellation Through Your DISCOM
Your electricity distribution company can be particularly important because rooftop-solar applications involve the consumer’s electricity connection and DISCOM-related processes.
The national rooftop solar portal publishes a DISCOM contact directory, including information for different states and distribution companies.
If the portal does not provide an online cancellation option, identify your DISCOM from your electricity bill and contact its solar or grievance department.
Keep your application number and consumer number available when contacting them.
PM Surya Ghar Application Cancellation Helpline
The official PM Surya Ghar grievance information currently provides support channels for scheme and portal-related issues. The grievance page also directs users toward the National Portal for raising and tracking grievances.
Applicants should use the official support information rather than relying on unofficial phone numbers or social-media posts.
What Happens After You Request Cancellation?
After submitting a cancellation or withdrawal request, the application may not disappear immediately.
The request may need to be processed by the relevant authority.
Therefore:
- Save your complaint/reference number.
- Check your application status again later.
- Keep screenshots of your cancellation request.
- Check your registered mobile/email for updates.
- Contact your DISCOM if the application remains active.
The precise processing time can vary depending on the application stage and the authority handling it.
Important Difference Between Cancellation and Subsidy
Cancelling an application is not the same as cancelling a subsidy payment.
If no subsidy has been processed, the situation is generally different from an application where installation, inspection or subsidy processing has already progressed.
If you have already received a subsidy or completed the installation, do not treat the normal application cancellation process as sufficient. Contact the appropriate authority for instructions regarding your specific case.
PM Surya Ghar Application Still Showing Active
If you have already requested cancellation but the application continues to show as active, don’t immediately submit another application.
Instead, keep your cancellation request/reference details and contact the official support channel or your DISCOM.
The PM Surya Ghar portal has a grievance facility specifically for rooftop-solar and portal-related problems.
Frequently Asked Questions
How do I cancel my PM Surya Ghar application?
Log in and check whether your application dashboard provides a withdrawal or cancellation option. If there is no such option, submit a cancellation request through the official grievance mechanism or contact your DISCOM.
Can I delete my PM Surya Ghar application myself?
A permanent delete option may not be available at every stage. If you cannot find a delete or withdrawal button, request cancellation through the official support/grievance process.
Does uninstalling the PM Surya Ghar app cancel my application?
No. Uninstalling the mobile app should not be treated as cancellation of an application already submitted through the government system.
Can I cancel my application after vendor selection?
You may need to contact the vendor and concerned DISCOM, particularly if the application has progressed beyond the initial stage.
What information is needed to cancel the application?
Keep your application number, registered mobile number, consumer number, applicant details and DISCOM information ready.
Can I apply again after cancelling?
You should first confirm that the earlier application has been cancelled or closed before submitting another application for the same electricity connection.
Where can I complain if I cannot cancel my application?
The official PM Surya Ghar grievance system can be used for rooftop-solar-related issues. The portal currently lists rts-support[at]gov[dot]in for scheme-related support and itsupport-mnre[at]nic[dot]in for portal-related technical issues.
If you no longer want to continue with your PM Surya Ghar application, first check its current status. If a cancellation or withdrawal option is visible, use that facility. If it is not available, raise a request through the official grievance system or contact the concerned DISCOM.
Most importantly, do not assume that deleting the PM Surya Ghar mobile app, closing your account or submitting another application will cancel the existing application. The cancellation should be confirmed through the appropriate portal or authority.