Here are three email templates you can use to contact UKVI when requesting digital visa (eVisa) access corrections- such as missing visas in your UKVI account, incorrect passport linkage, or problems generating a share code.
UKVI eVisa Not Showing: Email Templates to Fix This Issue
Following samples are written in a polite, formal tone, suitable for email or online contact forms, and aligned with the July 2025 eVisa transition guidelines. Just add your details and use.
Template 1: Missing eVisa in UKVI Account
Subject: eVisa Not Visible in UKVI Account – Request for Urgent Correction
Dear UKVI Support,
I hope this message finds you well. I am writing to request assistance regarding my digital immigration status. I currently hold a valid UK visa, but it is not appearing in my UKVI online account.
Here are my details for verification:
- Full Name: [Your Full Name]
- Date of Birth: [DD/MM/YYYY]
- Nationality: [Your Country]
- Passport Number: [Your Passport Number]
- BRP Number (if applicable): [BRP Number]
- Visa Type: [Student / Skilled Worker / Family Route]
- Visa Issue Date: [DD/MM/YYYY]
I have created a UKVI account using the email address linked to my visa application, but my immigration status is not linked to the account. I kindly request you to help link my current visa to my UKVI account or advise on the next steps.
I would appreciate a response at your earliest convenience, as I need to travel soon and must be able to generate a share code.
Thank you for your support.
Best regards,
[Your Full Name]
[Your Email Address]
[Your Phone Number]
People Also Read: UK 2025 Migration Reforms
Template 2: Incorrect Passport or Document Linked to eVisa
Subject: Correction Request – Wrong Passport Linked to My eVisa Record
Dear UKVI eVisa Support Team,
I am reaching out to request a correction to my digital immigration record. My eVisa appears to be linked to an outdated or incorrect passport number in the UKVI system.
Here are my correct and current details:
- Full Name: [Your Full Name]
- Date of Birth: [DD/MM/YYYY]
- Old Passport Number (if applicable): [Old Number]
- Current Valid Passport Number: [New Number]
- Visa Type: [Student / Skilled Worker / etc.]
- BRP Number (if any): [Number]
Due to the mismatch, I am unable to generate a share code or confirm my status digitally. Kindly update the passport number associated with my eVisa or let me know what documents I should submit to support this request.
Thank you for your prompt attention to this matter.
Sincerely,
[Your Full Name]
[Your Email]
[Your UKVI Account Username, if any]
Template 3: Share Code Not Generating / Error Message
Subject: Unable to Generate Share Code – eVisa Account Issue
Dear UKVI Support,
I am experiencing difficulty in generating a share code through my UKVI account. The system either returns an error or does not recognize my immigration status, even though I hold a valid UK visa.
Details:
- Full Name: [Your Full Name]
- Date of Birth: [DD/MM/YYYY]
- Visa Type: [Student / Skilled Worker / Dependant / etc.]
- Passport Number: [Your Passport Number]
- UKVI Account Email: [Your Account Email]
Kindly assist in identifying and resolving the issue so I may prove my right to work/study/reside in the UK.
I would be grateful for a timely resolution.
Warm regards,
[Your Full Name]
[Your Contact Information]
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