Check Your SASSA Appeal Status to Get Your Grant
Here is about checking SASSA appeal status and payment dates for the R350/R370 SRD grant. Appealed your SASSA R350 grant and still waiting? Learn how to check your appeal status and see if your payment date has been confirmed.
SRD R350/R370 Grant Appeal Process and Status Checks
If your original SRD grant application was declined or didn’t receive payment and you submitted an appeal, you’ll need to monitor your appeal outcome- and any updated payment date- carefully. Even if you were approved earlier, appeal approvals come with their own timelines. Let’s walk through everything you need to know.
When you lodge an appeal online through the SASSA Appeals platform, it means SASSA will review your case again. You might receive approval after initially being declined. In that case, SASSA assigns a payment date for the approved period, and knowing this date is essential before going to collect your funds.
How to Check Your SRD Appeal Status and Payment Date
There are 4 different ways to check the status of your SASSA Grant payment, explained below:
1. Official SASSA Portal
- Visit the SASSA SRD appeals page at the official government website.
- Enter your South African ID number and the mobile number you used to apply or appeal.
- You’ll receive a PIN code via SMS- enter it to access your status.
- Once verified, the system will display whether your appeal is approved or still pending, and show your payment date if approved.
People Also Read: SASSA Grants Payment Dates
2. WhatsApp Service
- Save the official WhatsApp number: 082 046 8553.
- Send your name, ID number, and mention you’re checking your appeal/payment date.
- The service will reply with your updated appeal status and when you can expect payment, if approved.
3. SMS or USSD Option
If you don’t have access to the internet:
- SMS: Send
Status [ID number]to 32555. You’ll get back your current appeal status and any assigned payment date. - USSD: Dial 120 69277# and follow prompts, choose “Check Status” and enter your ID. Your appeal result and payment date, if allocated, will appear immediately.
People Also Read: SASSA SRD Appeal Failed! What To Do?
4. Call Centre
- Dial 0800 60 10 11 from your registered phone number.
- Provide your ID number and explain that you’re checking on your appeal for the SRD grant.
- The representative will confirm your appeal status and, if it has been approved, tell you the payment date.
People Also Read: How To Reactivate Suspended SASSA Grant
Meaning of Different Appeal Statuses
Here’s how to interpret the possible outcomes:
- Approved with payment date: Your appeal went through successfully and you will see a date scheduled for your SRD payment.
- Pending: Your appeal is still under review. Check again later. SASSA may take several weeks to process appeal cases.
- Declined or Failed: The appeal was not upheld. You’ll receive a reason- incorrect or conflicting information often causes this. You may still lodge a second appeal if eligible.
What If the Status Reads “Approved”, But No Date?
Sometimes your appeal is marked approved but no precise date appears yet. That generally means SASSA has accepted your appeal but hasn’t scheduled the payout yet. It may take a few days for the system to assign an actual payment date and show it in the portal or via WhatsApp or SMS.
SASSA’s Usual Payment Cycles and Timing
- SRD grants (formerly R350, now R370) are usually paid toward the end of the month, often between the 21st to the 30th of each month.
- Once your appeal is approved, your payment is scheduled in the next available batch.
- Remember: specific payment dates vary based on processing time and grant cycle schedules.
SRD Grant Appeal Deadlines
You must lodge your appeal within 30 to 90 days of the date you received a declined decision. If you submit after that window, SASSA may no longer accept your request for reconsideration.
Common Errors With SASSA Appeal Status Checks
- Wrong phone number: If your registered phone number has changed or is inactive, you may not receive the PIN or status messages.
- Typographical errors in ID or contact details when appealing.
- System delays or glitches: status updates can take time during high-traffic periods.
- Misaligned status labels, especially when the system marks “Approved” but delays assigning a payday date.
What To Do If Your Appeal Is Still Pending
- Check every few days via your preferred method as explained above.
- Confirm that your contact number and banking details remain correct and unchanged.
- If it’s been more than a week without a status change, ring SASSA helpline for help.
- Avoid submitting a brand-new appeal unless instructed- this can cause confusion in the system.
If Your Appeal Is Declined
- You should receive a reason why (e.g. mismatch in income threshold, wrong personal info, or you already receive another grant).
- You can lodge a fresh appeal if you still qualify and have new evidence- like updated bank info or corrected documents.
- Use the same appeals portal to submit again- just ensure entries are accurate.
Making Sure You Can Receive the Payment
If your appeal status shows approved with a date:
- Double-check that your banking information is current and valid to receive SASSA payment without issues.
- Make sure your registered phone number is active, so you receive OTPs or confirmations.
- If you opted to collect via cash send, retail outlets, or SASSA card, be ready with the required PIN or identification.
At A Glance
| Step | What to Do |
|---|---|
| 1 | Go to SASSA Appeal site, enter your ID & phone number, input PIN code |
| 2 | Use WhatsApp (082 046 8553) with your name & ID to check status |
| 3 | SMS “Status [ID]” to 32555 or dial USSD code 120 69277# |
| 4 | Call 0800 60 10 11 for help from a SASSA agent |
| 5 | If approved, check for your payment date- wait a few days if missing |
| 6 | Keep checking regularly if still pending |
| 7 | Double-check bank account and phone details for successful payment |
Keeping tabs on your appeal outcome and payment scheduling is important, especially after lodging an appeal for the SRD grant. Whether you’re checking online, via WhatsApp, SMS, USSD, or a call centre, staying updated ensures you don’t miss out when SASSA releases your funds.
If you see any confusing status messages, reach out to SASSA’s helpline. And always ensure the information (especially phone and banking details) you provided is accurate and active.
