The Swasthya Sathi Yojana is a major health protection scheme of the Government of West Bengal. It was introduced to provide cashless healthcare support for eligible families and help reduce the financial burden of hospital treatment.
Under the scheme, eligible families can receive cashless health coverage of up to ₹5 lakh per family per year for secondary and tertiary care at hospitals enrolled under Swasthya Sathi. The West Bengal government bears the cost of the scheme rather than charging a regular premium from beneficiaries.
If you have already applied for a Swasthya Sathi card, you can also check your application or beneficiary details online. The official system provides facilities to search beneficiary information and verify the Swasthya Sathi record.
This guide explains Swasthya Sathi Yojana, eligibility, benefits, documents, application process, Swasthya Sathi status check, URN verification and what to do if your name is not showing online.
What Is Swasthya Sathi Yojana?
Swasthya Sathi is a state health protection scheme of West Bengal.
The scheme was introduced in 2016 and subsequently expanded as a universal health protection initiative for residents of West Bengal, subject to the exclusions notified by the government. The official Swasthya Sathi material says the scheme was expanded to cover permanent residents of the state except people covered under specified government or government-linked health insurance or medical-benefit arrangements.
The scheme provides cashless treatment at enrolled government and private hospitals for covered procedures.
The West Bengal government’s 2026 budget documents state that around 2.45 crore families are covered under Swasthya Sathi and more than 1 crore beneficiaries have availed services under the scheme.
Swasthya Sathi Benefits
The main benefit of Swasthya Sathi is financial protection against eligible hospitalization expenses.
Important features include:
- Health cover of up to ₹5 lakh per family per year
- Cashless treatment at enrolled hospitals
- Coverage for secondary and tertiary care
- No regular premium contribution from the beneficiary
- Family-based coverage
- Availability of both government and private enrolled hospitals
- Electronic health records and digital monitoring of treatment
- Helpline and grievance facilities
- Swasthya Sathi card for beneficiary identification
The West Bengal government describes Swasthya Sathi as providing health insurance coverage of up to ₹5 lakh per year with cashless treatment for enlisted families.
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Who Can Get Swasthya Sathi?
Swasthya Sathi was initially introduced for particular groups of workers and volunteers, but the scheme was subsequently expanded.
The official Swasthya Sathi scheme report records the 2020 decision to extend coverage as a universal health protection scheme for permanent residents of West Bengal, subject to specified exclusions.
Certain categories may not be covered where the family is already receiving healthcare coverage or medical benefits under specified government schemes or employment arrangements.
These exclusions include categories such as:
- Families covered under the West Bengal Health Scheme
- Families covered under the Central Government Health Scheme
- Families covered under ESI
- Families covered under certain government-controlled employee group medical insurance arrangements
- Government employees receiving medical allowance under applicable rules
- Other categories excluded through government notification
Therefore, eligibility should be checked according to the latest government rules rather than relying only on general statements about the scheme.
What Is the Swasthya Sathi Card?
The Swasthya Sathi card is used to identify the covered family and its members when availing treatment under the scheme.
Government information states that the smart card contains details relating to family members along with information such as photographs, biometric information, address and mobile number.
The card is used at an enrolled hospital when the beneficiary seeks treatment covered under the scheme.
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Swasthya Sathi Yojana Application Process
People who need to enrol in Swasthya Sathi can use the application channels provided by the West Bengal government.
The official Swasthya Sathi system has provided an online application route, while government service centres and local administrative channels can also assist eligible residents.
Step 1: Visit the Official Swasthya Sathi Portal
Go to the official Swasthya Sathi website.
Avoid using unofficial websites that ask for unnecessary personal information or payment for a government service.
Step 2: Select the Application Option
The Swasthya Sathi portal provides an option for online application/enrolment when the service is available.
The official Form B instructions identify the online application process and require mobile OTP verification before proceeding.
Step 3: Verify Your Mobile Number
Enter the mobile number requested by the portal and generate the OTP.
Enter the OTP received on the registered mobile number to continue.
Step 4: Enter Location Details
The application process may require information such as:
- District
- Block
- Gram Panchayat
- Village
For applicants living in municipal areas, the relevant municipality and ward details are used.
Step 5: Enter Applicant and Family Details
The applicant needs to provide the required personal and family information.
The official Form B instructions include details such as the applicant’s name, Head of Family information and family-member details.
Step 6: Add Family Members
Family members can be entered with details such as:
- Name
- Relationship
- Age
- Gender
- Aadhaar number
- Khadya Sathi ration card number
- Employment status
- Mobile number
The official instructions advise applicants to enter information according to their records.
Step 7: Review and Submit
Before submitting the application, carefully check the information.
The official Form B instructions specifically advise applicants to check the details before pressing the Submit button.
Documents Required for Swasthya Sathi Application
The exact documents can depend on the application route and the information being provided.
The official Swasthya Sathi Form B instructions identify the following information for the application process:
- Aadhaar card number
- Khadya Sathi ration card number
- Registered mobile number
- Employment information
- Family-member details
The applicant should keep these details available before starting the application.
If you are applying through an assisted government service centre, carry the relevant original documents as well.
How to Check Swasthya Sathi Status Online
One of the most searched services is Swasthya Sathi Status Check.
The West Bengal government district administration website provides an official link for checking application status through the Swasthya Sathi system. It also provides a separate facility to find beneficiary names.
Method 1: Check Application Status
To check the application status:
- Open the official Swasthya Sathi portal.
- Look for the application/status-related service.
- Enter the information requested by the portal.
- Submit the details.
- Check the status displayed on the screen.
The government-listed application-status service is hosted on the Swasthya Sathi accounts portal.
Method 2: Find Your Name
If you want to know whether your family appears in the Swasthya Sathi beneficiary database, use the Find Your Name facility.
The government district portal lists a dedicated Swasthya Sathi beneficiary-search service for this purpose.
Depending on the available search option, beneficiary information can be searched using identifiers such as Aadhaar, ration card information or mobile number.
How to Check Swasthya Sathi Card Status
If you already have a Swasthya Sathi card or URN, you can use the official verification facility to check the associated record.
The official Swasthya Sathi mobile application also lists URN Verification among its features. The app was updated in May 2026 according to its Google Play listing.
The URN is useful for identifying the Swasthya Sathi record associated with the beneficiary.
What Is Swasthya Sathi URN?
URN stands for Unique Registration Number.
It is associated with the Swasthya Sathi beneficiary record and can be used for verification and related services.
If you have received a URN, keep it safely because it can make it easier to identify your Swasthya Sathi record when checking information or seeking assistance.
What If My Name Is Not Showing in Swasthya Sathi Status?
If your name does not appear in the online search, do not immediately assume that your application has been permanently rejected.
There can be several reasons why the record is not appearing, including:
- Incorrect Aadhaar number entered during search
- Incorrect ration card details
- Mobile number mismatch
- Application still being processed
- Family-member information not updated
- Data-entry error
- Record requiring correction
- Eligibility or exclusion issue
First, check the information you entered and try the search again.
If the problem continues, contact the Swasthya Sathi helpdesk or the relevant local Swasthya Sathi administrative office.
How to Correct a Swasthya Sathi Card
The government service system provides facilities for corrections in beneficiary information.
The West Bengal Bangla Sahayata Kendra portal lists specific forms for Swasthya Sathi, including:
- Form A – application for name addition
- Form B – application for enrolment
- Form C – name correction after receiving the card
- Form D – name deletion after receiving the card
These forms are listed under the Health & Family Welfare Department.
If your name, family information or other details are incorrect, use the appropriate official correction process rather than creating a duplicate application.
Can a Family Member Be Added to Swasthya Sathi?
Yes, the Swasthya Sathi system provides a process for adding family members.
Government information about Swasthya Sathi kiosks specifically lists addition of dependents’ names as one of the services provided.
The relevant documents and verification requirements should be checked before submitting the request.
What If the Swasthya Sathi Card Is Lost?
If your Swasthya Sathi card is lost or damaged, government information says that card reprint facilities are available through Swasthya Sathi kiosks or the relevant administrative system.
Do not create a new family record simply because the physical card has been lost.
Ask the authorised Swasthya Sathi service point about reprinting or retrieving the existing record.
Swasthya Sathi Treatment at Hospitals
The scheme provides cashless treatment at enrolled hospitals for covered procedures.
Before planned treatment, beneficiaries should confirm that:
- The hospital is currently enrolled under Swasthya Sathi.
- The proposed treatment is covered.
- The beneficiary’s card/record is active and valid.
- The hospital’s Swasthya Sathi desk has verified the beneficiary.
The official Swasthya Sathi system provides information about enrolled hospitals and services, while the mobile app also lists hospital and package information among its features.
Swasthya Sathi Hospital List
The Swasthya Sathi system maintains information about enrolled government and private hospitals.
The official mobile application includes features for finding enrolled private and public hospitals, doctors, hospital facilities and hospital services.
It is better to check the current hospital information before planned admission because hospital empanelment and available services can change.
Swasthya Sathi Helpline Number
The official government district information lists the Swasthya Sathi toll-free call centre number as:
1800-345-5384
The same government information describes the call centre as a 24×7 facility with a feedback option.
You can use the helpline for assistance related to the scheme and beneficiary services.
Is Swasthya Sathi Completely Free?
For eligible beneficiaries, the scheme is designed so that the beneficiary does not pay the scheme premium.
The original government notification states that the entire premium was to be borne by the State Government, with no beneficiary contribution.
However, beneficiaries should understand that cashless coverage applies according to the scheme’s approved packages, rules and treatment conditions. It should not be interpreted as unlimited payment for every medical expense.
Is There a Family Size Limit?
The original Swasthya Sathi scheme documentation stated that there was no cap on family size.
The scheme is structured around family coverage, with family-member details recorded in the beneficiary database/card.
For any particular addition or correction, follow the current rules of the Swasthya Sathi authority.
Swasthya Sathi vs Ayushman Bharat
Swasthya Sathi and Ayushman Bharat PM-JAY are separate health protection schemes.
Swasthya Sathi is a scheme of the Government of West Bengal, while PM-JAY is a Government of India health protection programme.
Do not assume that having one card automatically means that every benefit under the other scheme will be available. Eligibility and coverage rules are different.
The Government of West Bengal separately describes PM-JAY as providing up to ₹5 lakh per family per year for eligible households.
Important Things to Check Before Hospital Admission
If you are planning treatment under Swasthya Sathi, check these points beforehand:
- Your Swasthya Sathi record is available.
- Your name and family details are correct.
- The hospital is enrolled under the scheme.
- The treatment is included in the applicable package.
- The hospital’s Swasthya Sathi desk has verified your card.
- You have the required identification documents.
- You understand any expenses that are outside the approved package.
These checks can help prevent confusion at the time of admission.
Frequently Asked Questions
What is Swasthya Sathi Yojana?
Swasthya Sathi is a West Bengal government health protection scheme that provides cashless healthcare coverage for eligible families at enrolled hospitals.
How much coverage is available under Swasthya Sathi?
The scheme provides health cover of up to ₹5 lakh per family per year for eligible secondary and tertiary care.
How can I check Swasthya Sathi status?
You can use the official Swasthya Sathi application/status services or the Find Your Name facility provided through the Swasthya Sathi system.
Can I check Swasthya Sathi status using Aadhaar?
The Swasthya Sathi beneficiary-search system provides search facilities using identifiers including Aadhaar and ration-card information, depending on the available search option.
What is the Swasthya Sathi helpline number?
The government-listed Swasthya Sathi call centre number is 1800-345-5384.
Can I add a family member to my Swasthya Sathi card?
Yes. The Swasthya Sathi service system provides a facility for adding dependents to the beneficiary record, subject to the applicable rules and verification.
What should I do if my Swasthya Sathi card is lost?
Contact an authorised Swasthya Sathi service point and ask about the reprint facility. Government information specifically lists reprinting for lost or damaged cards.
Is Swasthya Sathi available outside West Bengal?
Swasthya Sathi is a health protection scheme of the Government of West Bengal. Treatment availability depends on the scheme’s current hospital network and applicable rules.
Swasthya Sathi Yojana provides health protection to eligible families in West Bengal through cashless treatment at enrolled hospitals. The scheme offers coverage of up to ₹5 lakh per family per year for eligible secondary and tertiary care.
If you have already applied, you can check your Swasthya Sathi status, beneficiary name and URN-related information through the official Swasthya Sathi services.
If your name is missing, your information is incorrect or your card has been lost, use the authorised correction, addition or reprint process rather than submitting unnecessary duplicate applications.
For assistance, the government-listed Swasthya Sathi helpline is 1800-345-5384.
Always use the official Swasthya Sathi portal or authorised government service centres when submitting Aadhaar, ration card, mobile or family information.