Have you tried applying for the SASSA R350 SRD grant, only to be told that your application is “already active”? We have the solution for the status ‘SASSA R350 Grant Application Already Active and how to Solve It’.
You’re not alone. This message has left many beneficiaries confused and unsure of how to proceed. But don’t worry! I’m here to help you understand what this means and guide you for solving it step by step.
R350/R370 Grant Application Already Active
When you see this message on your dashboard, it means that SASSA’s system has detected an ongoing or pre-existing application linked to your ID number. This may happen by so many reasons which you have to find out and solve this issue. The reasons may be:
- You’ve applied before: Perhaps you applied for the R350 grant in the past and forgot your application, and your application is still active in the system, this causing this error.
- Duplicate applications: Another common reason is- you may have unknowingly submitted multiple applications using the same ID and facing this issue as system detects the duplicate accounts.
- System errors: Sometimes (but not very common), the system mistakenly flags your application as active due to a technical glitch.
This message means the system already has your details. You need to figure out the culprit reason and follow below given steps on how to resolve it so that you can continue receiving your payments.
How to Solve the “Application Already Active” Issue
Now that you have understood what may cause this problem, let’s go through the steps to fix this error.
Step 1: Check Your Application Status
The first thing to do is verify the status of your application following the steps below:
- Firstly, you need to open the official SASSA SRD website: https://srd.sassa.gov.za.
- Look for the “Application Status” tab and click on that.
- Now enter your South African ID number and the phone number you used to apply.
- Click on Submit to view your application status.
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Your status will tell you if your application is active or have any issues.
Step 2: Reapply or Update Your Details (If Needed)
If your application is active but have your outdated details, you should reapply or update your details following below explained steps:
1. Reapply:
- Go back to the official SASSA SRD website.
- At the homepage you’ll see “Apply for SRD Grant” option click on it.
- Fill your details carefully on this form and submit your application.
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2. Update Your Details:
If you’ve changed your phone number, address, banking information, or other details, log in to the SASSA portal and update your profile.
Step 3: Contact SASSA for Assistance
If you’re still stuck to solve your account issue, it’s time to reach out to SASSA team directly and ask for help. Follow:
- You can call the SASSA Helpline at 0800 60 10 11.
- Explain your problem clearly that you’re receiving the “application already active” message and seeking assistance.
- Provide your ID number and any other relevant information they request to access your account.
SASSA’s representatives will manually check your application status and guide you to the correct steps.
Step 4: Cancel and Reapply (If Necessary)
If you still stuck with this message then you need to cancel your active application and reapply, it can resolve this issue. Here’s how to do it:
- Open the SASSA SRD official website.
- Look for “Cancel My Application” click on that.
- Enter your ID number and phone number.
- Follow the prompts to verify and confirm your cancellation request to cancel your application completely.
Once your application is canceled, you should wait for confirmation message from SASSA (this can take a few days) before reapplying. After that, you can submit a new application.
Tips to Avoid This Problem in the Future
To prevent the “application already active” issue again, you should follow these tips:
- Keep your contact information updated: Always ensure your mobile number and banking details are correct and updated on the SASSA portal.
- Check your status regularly: Log in to the SASSA website periodically and monitor your application status.
- Avoid duplicate applications: If you’ve already applied, you should wait and don’t submit a new application unless you instructed to do so.
- Save confirmation messages: When you apply or update your details, save any confirmation SMS or emails from SASSA for future use.
FAQs
Q: Can I receive payments if my application is reactive?
A: Yes, if your application is re-activated and approved, you will continue receiving payments as usual. You need to keep updated your banking details and phone number to avoid delays.
Q: How long does it take to resolve this issue?
A: The time varies depending upon the issue. If it’s a system glitch, it may resolve within a few days or if you need to cancel and reapply, then the process can take up to two weeks minimum.
Q: Do I need to visit a SASSA office?
A: In most cases, this issue resolves online or over the phone. However, if the problem persists, visiting a SASSA office will help to speed up your process.
Q: What if I no longer have access to the phone number I used to apply?
A: You’ll need to update your phone number on the SASSA portal. If you can’t log in, contact SASSA’s helpline for assistance using the number given above.
Seeing that “application already active” message can be frustrating, have patience and follow the steps explained above to resolve the issue and continue receiving your R350 SRD grant without delay.
If you are unsure about how to solve this error- take a deep breath and call SASSA representative on the helpline ask assistance your SASSA application status will return active easily.
