Haven’t Received SASSA Grant for 3 Months! What Now?

Not getting your SASSA money for three months will definitely feel stressful, especially when you depend on your grant to fulfill daily needs. Many South Africans face this problem, and the good news is that it can usually be fixed. Sometimes the issue is with your banking details, sometimes it’s a verification delay, or other times your application needs an appeal.

In this guide, we have explained to you the step by step process of what to do if you haven’t received your SASSA money for three months, how to check your status, and how to get back any missed payments.

Haven’t Received SASSA Grant for 3 Months: Reasons & Solutions

If your SASSA grant hasn’t arrived for three consecutive months, that’s understandably worrying. Stay calm and take a deep breath, this situation is very common and you have to act carefully. There are some steps you can follow to fix this issue easily. Let’s discuss step by step:

1. Check Your Payment Status

First of all check whether the system recognizes any issue:

• Open official SRD Grant Portal at srd.sassa.gov.za or use Moya app, GovChat, or WhatsApp (Message “STATUS” to 082 046 8553).
• Now you have enter your ID number carefully as printed and your registered phone number that you used in your application.
• Check the current status (e.g., Approved, Pending, Declined, Referred).

2. Review Your Banking or Pay-Point Details

Sometimes delays happen because of:

• Incorrect bank account details (like wrong account number, wrong branch)
• Errors in branch/account types
• Name mismatch with the account holder
• Issues like bank account dormancy

If you’re paid via pay-point (like a retail store), ensure your chosen location is still active and valid.

3. Verify No Rejections or Appeals Are Pending

If your status is Declined or Referred, payments won’t go through automatically. Rather, you need to follow the steps below:

• Log into the portal and carefully inspect any notification or message about a failed application.
• If you see status Pending, wait a few days, SASSA processes appeals and corrections in batches.
• If it reads Refused, gather evidence (ID, affidavit, income proof) and file an appeal stating why the decision is unfair.
• Use the portal’s appeal section, or check your status via Moya or WhatsApp.

4. Contact SASSA Support & Escalate your Application

If status checks and appeals don’t yield results, you can reach out:

• Call: 0800 60 10 11 (SASSA toll-free)
• Visit: Your local SASSA office, bring your ID, application reference, and proof of lost payments.
• Email: Use the contact form on SASSA’s official website.
• GovChat: Ask for assistance through chat functionality.

Tip: Be ready with your reference number and any communication relating to missed payments.

5. Ensure You Aren’t Excluded or Receiving Another Grant

If you’re already receiving another SASSA grant (Child Support, Old Age, etc.) or UIF, your SRD payments may be blocked due to self-exclusion rules. Check that you haven’t unknowingly ticked those options on your SRD application form.

6. Prepare Documentation for Resolution

If your missing payments stem from mismatched details or identity verification issues:

• Bring your full barcoded ID
• Carry a recent bank statement
• Provide supporting documents: affidavit, UIF statement, or income details if needed
• If requested, bring your application receipt or appeal confirmation

These help SASSA validate your profile and properly process your funds.

7. What to Expect Next

Once corrected:

• Any backpay owed should be processed within the next SASSA payment cycle.
• Ensure your payment method (bank or pay-point) is still valid to receive funds smoothly.
• Continue checking status weekly until you see a confirmation.

At A Glance

You’re not alone, many applicants face delays. But with the right steps, you’re more than halfway to getting your payment restored. Keep a record of every interaction with SASSA, stay proactive, and soon you should see your funds arrive.