5 Proven Ways: Change Your SASSA SRD Phone Number Online (With or Without Application ID)

Don’t miss out on your SRD grant updates! Change your registered phone number via the SASSA website, call centre, or email, if you’ve lost it with or without an Application ID.

5 Easy Ways to Change Your SASSA SRD Phone Number (With or Without Application ID)

When you applied for your SASSA SRD grant, you probably gave your contact number thinking everything was sorted. But what if you’ve lost that number or stopped using it? That could be a problem- because SASSA mostly talks to you through your mobile number. Whether it’s payment alerts, application status, or review requests, your phone is the lifeline.

So if your number has changed, don’t wait. Here’s how you can update your SASSA contact number-even if you don’t remember your Application ID.

Why Updating Your SRD Phone Number is Important

SASSA uses your phone number to:

• Send payment notifications (like when your R370 is paid),
• Confirm appeal or review updates,
• Share one-time PINs (OTPs) for verification,
• Contact you if your grant is under investigation or suspended.

If they can’t reach you, you might miss out on important updates- or worse, miss your grant payment altogether.

So if your SIM card is lost, the number no longer works, or you’re using a new number, it’s important to make the switch as soon as you can.

How to Find Your SASSA Application ID (If You Lost It)

Lost your reference number or Application ID? Don’t stress. SASSA allows you to retrieve it online. Here’s how:

1. Head over to https://sassa-status.web.za/.
2. Scroll down and look for “SASSA Status Check”.
3. Click the yellow button that says “Click here to check online”.
4. Enter your South African ID number.
5. Provide your old phone number that was used during the grant application.
6. Your Application ID should appear in the search results.

Once you have it, you’re all set to move forward.

Method 1: Change Phone Number Using Application ID

If you’ve got your Application ID handy, this is the simplest method. Here’s what to do:

1. Visit https://srd.sassa.gov.za.
2. Scroll to the bottom and find “How do I change my contact information?”
3. Click on the yellow bar that says “Click here to change your cell phone number.”
4. Enter your Application ID and click Submit.
5. Fill in your new contact number, email address (if available), and reason for the change.
6. You’ll receive an OTP on the new number.
7. Enter the OTP and hit Submit.

Once verified, SASSA will update your number, and all future messages will go to your new contact.

People Also Read: SASSA Status Check For R350 Payment Dates Appeal

Method 2: Update Your Contact Without an Application ID

Didn’t find your App ID? No problem. You can still update your number by following this:

1. Visit https://srd.sassa.gov.za.
2. Scroll down to “How To Change My Contact Details?”
3. Tap on “Click Here To Change Contact Details”.
4. Use your ID number, old phone number, and complete the form.
5. Add your new mobile number, email, and choose your reason for the change.
6. Enter the OTP received on your new number.
7. Click Submit.

Your new number will be saved, and you’ll start receiving updates there.

People Also Read: 4 Ways SASSA Cardless Cash Withdrawal

Method 3: Email SASSA to Request Change

Don’t feel like doing it online? You can also shoot SASSA an email.

• Send your request to: grantenquiries@sassa.gov.za
• Include:
  • Your full name,
  • ID number,
  • Old and new contact numbers,
  • Reason for the update.

While this method works, it may take longer. Also, due to verification rules, not all updates may be processed through email alone.

Method 4: Call SASSA for Assistance

You can contact the SASSA Call Centre at 0800 60 10 11.

Speak to an agent and explain that you need to update your mobile number. They may ask you to verify your identity and could guide you through the process over the phone.

Method 5: Visit a SASSA Local Office

If online and phone options don’t work, or if your case is urgent, visiting a local SASSA branch is always an option.

Carry the following with you:

• South African ID or smart card,
• Old SIM card (if possible),
• Any SASSA correspondence showing your Application ID.

Ask them to assist you with updating your contact number in person.

Frequently Asked Questions (FAQs)

Q: Can I use someone else’s phone number?

A: No. The number must be yours. SASSA requires the account holder to own the number being used for OTPs and grant updates.

Q: Is there a deadline to change my number?

A: There’s no official deadline, but it’s smart to update it as soon as your number changes to avoid missing payment alerts.

Q: Can I change my number after I’ve already applied for a grant?

A: Yes! You can update your contact details anytime, even after your grant has been approved or paid.

Q: Can I update my email and physical address too?

A: Yes. Through the same SRD website, you can also update your email and physical address. This helps keep all your SASSA communications accurate and up to date.

Losing access to your mobile number doesn’t mean losing access to your grant. Whether you’ve misplaced your SIM, changed your number, or simply want to switch to a new contact, SASSA provides multiple ways to keep your details updated.

Always make sure your information is current to avoid missed payments, review notifications, or eligibility updates.

Stay connected, stay informed, and keep your SASSA profile updated at all times.